1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?
Yes, we are pleased to offer a return policy on unused products. If you're unhappy for any reason please give us at 1(888)-252-0090 or email us at support@WineLoversUSA.com.
2. HOW DO I MAKE A RETURN?
You must contact us first at (support@WineLoversUSA.com) or call us at 1(888)-252-0090.
All our products must be shipped back unopened in the original packaging and the packaging must not be defective in any way or a return will not be issued.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
WineLoversUSA will accept returns within 30 days of purchase. Basic proof of purchase must be presented upon return. Original receipts, email addresses and products are required to complete returns. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise.
SHIPPING TIME DISCLAIMER: Occasionally, shipping times may be delayed due to factors that are out of our control. Refunds will not be issued until the order has not been received ninety (30) days after the order was placed. Once the 30th day has been reached, we will initiate the refund process, or re-send the order. This choice will be that of the customer.
CUSTOMER INFORMATION DISCLAIMER: Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
FINAL SALE DISCLAIMER: All final sale items are marked so. There will be no returns or refunds on final sale items.
FREE PRODUCT DISCLAIMER: Free products are not eligible for returns, refunds, or exchanges.
You may contact us by e-mail at support@WineLoversUSA.com or call us at 1(888)-252-0090 and we will reply to you within 24 hours. Customer Service Hours: 9 am - 5 pm EST.